Customer review management and moderation policy

1. Verification and moderation

The reviews published on our site are subject to manual moderation before being posted online.
This check aims to ensure that the content complies with our publishing rules:

- Courtesy and respect for others

- No offensive, discriminatory, defamatory or advertising-related remarks

- Relevance to the product or service being evaluated

- Verifiable shopping experience

2. Publication

All reviews that comply with the above rules, whether positive or negative, are published without modification of their content.
Reviews may be rejected if they:

- Contain offensive, insulting or discriminatory remarks

- Are not directly related to the product or service being evaluated

- Are incomprehensible or devoid of content

- They come from a person whose shopping experience cannot be verified

- Present reasonable doubt about the proper use or maintenance of the product, for example in the event of use not in accordance with recommendations, washing or drying at an unsuitable temperature, or any other treatment likely to alter the product in a way not attributable to its original quality

3. Publication deadlines and display duration of reviews

Approved reviews are published within a maximum of 15 days after submission (usually within 72 hours).
They are kept and displayed for a maximum of 3 years from their publication.

4. Ranking of reviews

By default, reviews are displayed in chronological order, from newest to oldest.
No preferential treatment is given to any particular opinion.

5. Counterpart

No compensation (discount, gift, benefit, remuneration) is offered in exchange for writing a review.

6. Update

This policy was last updated on August 8, 2025.