Mediator
Consumer Mediation
At KINETIK SPORT, we place great importance on customer satisfaction.
In case of difficulty or dispute related to an order placed on our website, we invite you to first contact our Customer Service to seek an amicable solution.
KINETIK SPORT Customer Service
Email: hello@kinetikadrenalink.com
If no amicable solution is found after a prior written complaint to our Customer Service, you can free of charge use the following consumer mediation service:
CM2C
Centre for Consumer Mediation of Justice Conciliators
49 Rue de Ponthieu
75008 Paris
Website: www.cm2c.net
The consumer can refer the matter to the mediator within a maximum period of one year from their written complaint to KINETIK SPORT.
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission also provides an online dispute resolution platform, accessible here:
European Commission