Ombudsman
Consumer Mediation
At KINETIK , we place a high priority on customer satisfaction.
If you encounter any difficulties or have a dispute regarding an order placed on our website, we encourage you to contact our Customer Service team first to seek an amicable resolution.
KINETIK Customer Service
Email: hello@kinetikadrenalink.com
If no amicable resolution is reached following a prior written complaint submitted to our Customer Service department, you may use the following consumer mediation service free of charge:
CM2C
Consumer Mediation Center of Judicial Mediators
49 Rue de Ponthieu
75008 Paris
Website: www.cm2c.net
The consumer may file a complaint with the mediator within one year of submitting a written complaint to KINETIK .
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission also provides an online dispute resolution platform, which can be accessed here:
European Commission