Refund policy

Return possible within 15 days

Under French law, you have a right of withdrawal on your purchase, which you can exercise up to 15 days after the validation of your order.

Beyond this period returns will not be accepted.

Returned items (excluding personalized products) may be subject to:

  • an exchange: if your item is defective subject to its availability.
  • of a refund. The refund is made only to the account of the person who made the payment.
Return shipping costs will be your responsibility.

Returned products must be authorized by our customer service and must be absolutely new, in their original packaging (product labels, polybag). All products are inspected upon receipt in our warehouse. Please note that, for hygienic reasons, underwear, flasks and glasses cannot be returned. The flasques offered are not subject to a guarantee.

Products on sale or in clearance are not subject to reimbursement but exchange or credit.

Kinetik will only accept returns for purchases made on Similarly, Kinetik stores and resellers will not accept any returns of products purchased on the e-shop.

This right of withdrawal does not apply to personalized orders. For personalized products the delivery time is on average 5 to 6 weeks (+ or -).

For after-sales service, defective products, when the after-sales ticket is opened, you have one month to return the product for an exchange or credit.

For any further information on returns, please consult our Selling general conditions.

My item is defective

If, despite all our efforts, your article has a defect, we invite you to contact us by e-mail at the following address: our team will find a solution.